logo Instructions from County

Welcome to the HHSA WebPortal

Welcome to Aging & Independence Services (AIS) Online Services. AIS is the primary countywide organization addressing solutions for seniors and those with special needs. Our County of San Diego department works closely with both public and private local organizations to create an integrated home and community-based system of services. We offer more than 30 programs that aid seniors, disabled adults, abused adults, and other groups who would be at risk of institutionalization were it not for our services. Access to more resources and information is available by calling 1-800-339-4661.

The WebPortal allows professionals and mandated reporters to submit referrals to the following programs:

  • Care Management (CM) – Multipurpose Senior Services Program (MSSP), Senior Options, Advocacy and Referrals (SOAR) and Linkages.
  • Long Term Care Ombudsman Program (LTCOP)
  • Senior Mental Health Team/Geriatric Specialist
  • In-Home Supportive Services (IHSS)
  • Adult Protective Services (APS)


The WebPortal is for mandated reporters or professionals working for an agency/organization ONLY. If you are not a mandated reporter or a professional, you can submit applications and/or inquiries to any of the above programs by calling the AIS Call Center at 1-800-339-4661.

Examples of Mandated Reporters: Law Enforcement Agencies, Health care professionals or personnel, Financial Institution staff, Mental Health Service Providers, Emergency Medical personnel, Social Workers, and Care Facilities.

By submitting your name and email address for a code to access the WebPortal, you are confirming that you meet the criteria of a mandated reporter or professional.

Note: APS reports submitted in the WebPortal are not reviewed until the next business day. For urgent concerns, please file an APS report by calling the 24-hour Elder & Dependent Adult Abuse Hotline at 1-800-339-4661.

Any referral not submitted or completed within 24 hours of being initiated will be deleted from the system and not reviewed.


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